IMPORTANT NOTE: Currently exceptionally large or bulky orders may create an error condition at checkout. If you get a message while trying to check out that says "one or more of the items in your order cannot be shipped to your location" please call customer service for assistance (888) 922-5233, or contact us using the contact form on the site. Our engineers are working to correct this problem and a fix is expected soon.
Refund, Returns, and Cancellation Policies:
Items purchased from us may be returned within 30 days of receipt for refund or store credit. Please note the following policies related to returns:
-To be eligible for return, items must be in the same condition they were received in, with all boxes, components, instructions, parts, etc. included. Also, no price stickers, etc. can be affixed to the items. Items returned not meeting this criteria will be returned to the sender or disposed of.
-All returns must be accompanied by a return authorization number. Please call or email us for a RMA number BEFORE sending your return. Returns not accompanied by RMA number will be refused.
-Returned items are subject to a 15% restocking fee.
-Items purchased more than 30 days ago are not eligible for return. Many items we sell come with a manufacturer's warranty. After 30 days, please contact the manufacturer directly for warranty service.
-Shipping charges for return shipments are at the customer's expense.
For information on items damaged in transit, please see "Shipping Information" section for procedure to follow.
In the case of defective items or wrong items shipped, etc., any merchandise returned to us must be accompanied by a return authorization number. This number will be furnished to you at the time the return is authorized, and must be on the address label or prominently marked on the box. ANY MERCHANDISE RETURNED TO US WITHOUT A RMA# WILL BE REFUSED AND RETURNED TO THE SHIPPER AT THEIR EXPENSE. Please note that defective items returned to us will be exchanged for another of the exact same item. We are unable to exchange defective items for different items, unless the item returned is no longer available.
Most orders will be shipped within 24-48 hrs. of receipt, although it may take up to 4 business days to ship some orders, depending on factors such as how busy the warehouse is at any given time, etc. NOTE: We begin processing orders at 6am Eastern time Monday-Friday. Orders received after 6am Eastern time will not begin processing until the following business day. For example, if we receive your order at 9:30am Eastern time on Tuesday, it will begin processing Wednesday at 6am. The 24-48 hour processing time begins when an order enters processing, not when it is actually placed.
As we ship large quantities of merchandise daily, occasionally an item you order may have run out. As our stock is replenished daily, any item that is not on hand usually will be back in stock within 1-4 days. In this situation you may experience a brief delay in shipping your order, but all orders generally ship within 4 business days (Saturday and Sunday excluded). In the event that we cannot fulfill your order within that time, we will notify you.
Every order is equally important to us, and we ship every order out just as quickly as we can. However, if you must have your merchandise by a certain date, we suggest you place the order early enough to avoid disappointment if your merchandise does not arrive on time. We do not accept returns of shipments because they did not arrive by a certain date.
FREE SHIPPING INFORMATION:
As we all know, practically every website you visit these days is offering free shipping, whether it be on all orders, orders over a certain amount, etc. While most customers seem to love free shipping, it is not really free. The vast majority of sites have such a large markup built into their product prices that they can afford to offer free shipping and still make a profit. The exception to this is sometimes when ecommerce sites are having slow sales, they will offer free shipping in order to stimulate sales for a short time, even if they aren’t making a profit.
Here at wildbillwholesale.com, we take a somewhat different approach to free shipping. We offer our products at the absolute lowest price possible, and then add a modest shipping charge, which in most cases is below our cost, so on many orders we subsidize the shipping cost. Our philosophy is offer the customer a great price, and don’t play games with gimmicks such as free shipping which is not really free, as that shipping charge is built into the cost of the merchandise you purchase. We recognize that shoppers love free shipping offers, so frequently, we do offer free shipping on order sizes where we can do this and still not lose money. Due to our rock bottom prices, when you order certain oversize items such as swords, display cases, heavy tools such as hammers, crowbars, etc. you will be charged a small shipping charge even if your order otherwise qualifies for free shipping. On items such as this, we aren’t able to absorb the entire shipping charge, therefore you may be charged just a few dollars on an otherwise free shipping order when your order includes some of these items. (This modest charge helps offset the cost of shipping these oversize items, the rest of your order is NOT charged shipping). These items are always marked after the name of the item by the term [NFS] (no free shipping), so you will know that shipping will be charged for these items, even on a free shipping order.
There is one exception to these rules, and that is that orders of $1,000.00 or more ALWAYS get free ground shipping, with no exclusions for oversize items, except for a handful of items we have on the site such as antique slot machines, etc. which are very heavy and require special shipping arrangements. NOTE: If there is another promotion in effect that gives you a bigger discount than the free shipping on a $1,000+ order, you will receive that discount instead. Example: You place an order for $1,100.00, the shipping charges are $32.50, but if there was currently a 10% off store wide discount in effect, that discount would be $110.00, so you would get that discount instead of the $32.50 free shipping discount.
Shipping costs are calculated in real time in the shopping cart at time of checkout, and will be displayed beside each shipping method option.. We ship by both FedEx and U.S. Postal Service for ground shipping. The selection is made by our shipping department, based on the size, weight and dimensions of the order. Please note that shipments to most destinations within the continental United States take 2-3 business days to reach their destination via ground shipping. Certain locations, such as the majority of the Pacific Coast States,some parts of the upper midwest and the upper Northeast may take 4-5 business days to reach their destination. The shipping carriers do not count Saturday and Sunday as business days, so the shipping transit times referred to above do not include Saturdays and Sundays.
Over 99% of our shipments arrive to the customer safe and sound. However occasionally items in a shipment are damaged in transit. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials. If you should receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is necessary because when we file a damage claim with the shipper, sometimes they want to collect the merchandise and packaging for inspection. As soon as we are notified by the shipper whether or not they wish to inspect the package we will let you know. If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 24-48 hours), we will ship out your replacement items.
Our shipping department takes great pride in ensuring that your order is shipped accurately. Each order is checked for accuracy 3 different times before shipping, and a photographic record is made of the contents of each order. In the unlikely event that there are any discrepancies in your order, (ie. items missing or wrong item shipped) please notify us by email or telephone within 2 business days of receipt of shipment. Unfortunately, we are unable to honor any claims for order discrepancies if not reported to us in a timely manner (within 2 business days of receipt of order).
INTERNATIONAL SHIPMENTS: Customers outside of the USA -please read this section before placing your order.
**SHIPPING METHOD**: We now ship to most destinations worldwide via FedEx and the postal service. Extra charges may apply if your items are large in size (swords, etc). Insurance is included in the shipping amount.
**CUSTOMS & BROKERAGE FEES, ETC** Some of the items we sell may not be allowed into your country. If you order goods to be shipped to an address outside of the USA, in effect you have become an importer. It is the responsibility of all importers to know whether or not the merchandise they order is allowed to be imported by their country's customs regulations. If you are in doubt about the legality of the items you want to order, we suggest you contact your country's customs and make the appropriate inquiries before placing your order. We are not responsible for any items that do not clear or are seized by customs, and no refunds or allowances will be made. Of course, any import duties, etc. levied by your home country are payable by you at time of delivery and are your responsibility as well. Also, for Canada only- there is a U.P.S. brokerage fee which is collected by U.P.S. at time of delivery. This fee is for U.P.S. acting as the customs broker for your shipment. The minimum brokerage fee is $10.00, however it could be more depending on the value of the shipment. This applies to U.P.S. shipments only, there is no brokerage fee levied on postal shipments. Please contact us by telephone or email should you have any questions regarding this.
All customs duties are the responsibility of the customer. Also, customs regulations vary by country. Please make sure that the items you are ordering are legal to own in your country. We are not responsible for, and no refunds will be given, for items that do not clear your country's customs.