FAQ

WHEN WILL MY ORDER SHIP?

For order status inquiries, please email us at sales@wildbillwholesale.com and you will receive a prompt reply. Be sure to put your order number in your inquiry so that we can locate it in our system, and put "order status" in your email title.

DO YOU OFFER CATALOGS? 

We get a lot of requests for printed catalogs, but due to rapidly changing inventory we do not offer a printed catalog, as they would be obsolete before we got them back from the printer. All orders are taken from the web site only.

IS THERE A MINIMUM ORDER?

At the present moment, we do not not have a minimum order requirement.

DO YOU SHIP COD?

All orders are shipped prepaid only. We will offer you COD terms once you become an established customer. Please contact us for more information.

CAN I ORDER BY TELEPHONE?

Of course! Our telephone lines (1-888-922-5233) are open from 8:30AM until 5PM Eastern time, Monday-Friday. One of our friendly customer service representatives will be happy to assist you with your telephone order during those hours. For faster and more efficient service please have a list of the item numbers and quantity of the items you would like to order available when you call in your order.

CAN I PAY BY CHECK OR MONEY ORDER?

 If you would like to pay by money order, please do the following:

-Put all the items you would like in the shopping cart.

-Go to checkout, enter your name and address information, and pick your shipping method. This will give you the total due.

-Print out the shopping cart page, and send along with your money order to our mailing address (at the top of this page).

PLEASE NOTE WE DO NOT ACCEPT PERSONAL CHECKS UNDER ANY CIRCUMSTANCES. PERSONAL CHECKS SENT IN WILL BE RETURNED TO THE SENDER UNCASHED.

Money orders from Canadian customers must be drawn in U.S. funds, and an additional $10.00 USD must be added to the total due when sending the money order, to cover the foreign exchange fee that our bank charges us to process the money order. Money orders received from Canadian customers not meeting this criteria will be returned uncashed.

Mail orders paid by money order may experience a processing delay of a few days while the money order is verified and processed through the banking system.

We strongly suggest you do NOT SEND CASH THROUGH THE MAIL! We are not responsible for the loss of any cash sent through the mail.

WHAT IS THE MINIMUM AGE TO ORDER?

Due to state laws, we do not sell to anyone under 18 years of age. New customers will have their first order shipped "ADULT SIGNATURE REQUIRED" in order to insure that products are not shipped to minors.

IS THE ITEM I WANT TO ORDER LEGAL IN MY STATE OR CITY?

While every item we sell is legal to own in our home state, some of the items that we sell are illegal to possess in certain states, so we will not ship any item to an area where we know it to be prohibited. We try to list the ownership restrictions if any, in the descriptions of each items. If you order a prohibited item, we will contact you by email to let you know and see what you want to do about the balance of your order. However, laws change frequently and there are literally hundreds of state and local jurisdictions throughout the U.S. all with varying laws. So ultimately, it is your responsibility, not ours, to determine if the items you want to order are legal to own in your location. If you are in doubt, check your local laws before ordering.

CAN ORDERS BE PICKED UP INSTEAD OF SHIPPED? 

Orders may be picked up at our distribution facility in the metro Atlanta, GA area. Please note that the same order processing times of 24-48 hours apply to pickup orders. If you would like to pick up your order, please contact us by telephone during business hours to make arrangements.

Do you charge sales tax?

The following applies only to orders being shipped to an address in GA. Orders to all other states WILL NOT have sales tax added to them. If you are shipping to an address in Georgia (where we are headquartered), we are required to collect 8% Georgia sales tax. If you are purchasing for resale, and you have a valid sales tax # / resale permit, then you do not have to pay the sales tax, provided you furnish us a copy of your sales tax registration. If this is the case, please contact us to make arrangements to have the sales tax removed from your order.


RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: 

By purchasing any item sold by wildbillwholesale.com, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless wildbillwholesale.com for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations. Buyer further warrants that he/she is 18 years of age or older, and understands that some items sold by wildbillwholesale.com are dangerous if misused. Buyer expressly agrees to indemnify and hold harmless wildbillwholesale.com for injuries which may result from use of products sold by us.

PLEASE NOTE:

Although every effort is made to ensure the accuracy of the descriptions and prices of the items on our website, this information is inputted by humans, which as we all know make mistakes from time to time. When we are made aware of such an error we correct it as quickly as is possible, however we are not responsible for typographical errors inadvertently made on the site. For example, if one of our webmasters accidentally posts the price of an item that is supposed to be $100.00 as $1.00, we will correct the error as soon as we learn of it, but we will not sell that item for the erroneous $1.00 price. The fact that retailers are not responsible for typographical errors has been well documented by countless legal decisions. Thank you for your understanding.