OUR PHILOSOPHY: Before opening our web store, we operated (and continue to operate) a retail store for 13 years. Our store is successful primarily because we know our products and WE OFFER SUPERIOR CUSTOMER SERVICE THAT YOU WILL NEVER, EVER NOT ANY DAY FIND IN A "BIG BOX" STORE. We operate our web store with the same philosophy, every order gets personal attention. If you have questions you can either email or pick up the phone and call, and get a real person on the line, who knows about what we sell. We get a lot of comments from customers like "It's nice to talk to a real person who knows what they're talking about". We will answer questions about our products, assist you in selecting items for gifts, and we welcome inquiries from dealers particularly new ones who need advice about what items to add to their inventory. Put our experience to work for you-we are here to help!


OUR CONTACT INFORMATION:


BY PHONE:
(678) 641-9446 (between 9 a.m. and 6 p.m. eastern time)-as we also have a retail store, we are a 7 day a week operation, so YES WE ARE OPEN ON SAT. AND SUN., we are available by phone 7 days a week at the above number at the hours listed.

BY FAX: (770) 493-9890 (24/7)

BY EMAIL:
Emails are answered promptly during business hours. Emails submitted after business hours will be answered the next day.
sales@wildbillwholesale.com

MAILING ADDRESS:

wildbillwholesale.com

4219 Jeri Lynn Ct

Tucker, GA 30084

Shipping Information:

We strive to fulfill and ship all orders within 24-48 hrs. of receipt. Upon receipt of order, we will contact you by email or phone and notify you when your order will ship out. It's just part of our personalized service here at wildbillwholesale.com.

We offer shipping either by UPS or U.S Postal Service. Shipping costs are calculated in the shopping cart. You can try out the various shipping options before finalizing your order. For more information on shipping, please click the "Shipping Information" section.

Refund, Returns and Cancellation Policies: We cannot offer both a return policy and sell at the low, low prices we offer. Since most shoppers are looking for the best price, ALL SALES ARE CONSIDERED FINAL AT THE TIME OF SHIPMENT. In the event of receipt of damaged or defective items, please notify us within 48 hours of delivery by email or telephone.

For information on items damaged in transit, please see "Shipping Information" section for procedure to follow.

In the case of defective items or wrong items shipped, etc., any merchandise returned to us must be accompanied by a return authorization number. This number will be furnished to you at the time the return is authorized, and must be on the address label or prominently marked on the box. ANY MERCHANDISE RETURNED TO US WITHOUT A RA# WILL BE REFUSED AND RETURNED TO THE SHIPPER AT THEIR EXPENSE.

FREQUENTLY ASKED QUESTIONS:

-DO YOU OFFER CATALOGS? Due to rapidly changing inventory and to keep costs down, we do not offer a printed catalog. All orders are taken from the web site only.

-DO YOU SHIP COD? All orders are shipped prepaid only. To pay by money order please list the items you wish to order and email or fax to (770) 493-9890, including your telephone number. We will then contact you with your total so that you can send the money order. We will also accept personal checks, but they must clear your bank before shipping, which could take anywhere from 7-14 business days. We will offer you COD terms once you become an established customer. Please contact us for more information.

-WHAT IS THE MINIMUM AGE TO ORDER? Due to state laws, we do not sell to anyone under 18 years of age. New customers will have their first order shipped "ADULT SIGNATURE REQUIRED" in order to insure that products are not shipped to minors.

-IS THE ITEM I WANT TO ORDER LEGAL IN MY STATE OR CITY? While every item we sell is legal to own in our home state, some of the items that we sell are illegal to possess in certain states, so we will not ship any item to an area where we know it to be prohibited. We try to list the ownership restrictions if any, in the descriptions of each items. If you order a prohibited item, we will contact you by email to let you know and see what you want to do about the balance of your order. However, laws change frequently and there are literally hundreds of state and local jurisdictions throughout the U.S. all with varying laws. So ultimately, it is your responsibility, not ours, to determine if the items you want to order are legal to own in your location. If you are in doubt, check your local laws before ordering.

-CAN ORDERS BE PICKED UP INSTEAD OF SHIPPED? We no longer offer pick up service. All orders must be shipped.

RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: By purchasing any item sold by wildbillwholesale.com, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer�s responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless wildbillwholesale.com for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations. Buyer further warrants that he/she is 18 years of age or older, and understands that some items sold by wildbillwholesale.com are dangerous if misused. Buyer expressly agrees to idemnify and hold harmless wildbillwholesale.com for injuries which may result from use of products sold by us.